Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at gemstonesbyjojo@gmail.com. Please note that returns will need to be sent to the following address: 2333 Secreto Drive, Oshawa, ON, Canada L1L 0H5

If your return is accepted, 

Return rules summary

• Returns accepted for 14 days

• The customer provides return shipping.

• 10% restocking fee

• No final sale items.

You can always contact us for any return question at gemstonesbyjojo@gmail.com.